Absolutely. Safety and cleanliness are our top priorities. Every unit is thoroughly cleaned, sanitized, and inspected after every rental. We are fully insured and adhere to strict safety guidelines for anchoring and setup.

We offer a flexible weather policy. If severe weather (heavy rain, high winds, lightning) is forecasted, you can cancel or reschedule your rental with no penalty up until the morning of your event. If the weather is light, we can usually still proceed, but safety is always the deciding factor.

We recommend booking at least 2-4 weeks in advance, especially during the busy summer months (May-September) and for weekend events. However, we do our best to accommodate last-minute requests when inventory is available.

Yes, we can set up on grass, concrete, asphalt, or indoors. However, we MUST know the surface type in advance so we bring the proper anchoring equipment (sandbags for hard surfaces, stakes for grass). Grass is always the preferred and safest surface.

You will need to provide a relatively flat, clear area free of debris, rocks, and pet waste. We also require a standard 110V electrical outlet within 100 feet of the setup area. If power is not available, we rent generators for an additional fee.

Yes. A responsible adult (18+) must supervise the inflatable at all times while it is in use to ensure safety rules are followed and capacity limits are not exceeded.

Our standard rental period is for the duration of your event, typically up to 6-8 hours. We generally deliver in the morning (between 8 AM and 12 PM) and pick up in the evening. Overnight and multi-day rentals are available for an additional fee.

We understand plans change. Cancellations made more than 48 hours before your event receive a full refund of any deposit. Cancellations within 48 hours may be subject to a partial charge. Weather-related cancellations are always fully refundable.

We proudly serve Grand Rapids, Lansing, Kalamazoo, Ann Arbor, Holland, Muskegon, Battle Creek, Rockford, Grand Haven, Portage, East Lansing, Wyoming, and many surrounding communities. If your city isn't listed, contact us — we often travel to nearby areas.

We provide a complete safety briefing at setup. Key rules include: remove shoes, glasses, and sharp objects before entering; no flips or roughhousing; follow posted capacity limits; separate age groups when possible; never climb on the outside walls; and keep the entrance/exit clear at all times.

Yes, we require a small deposit to secure your date. The remaining balance is due on the day of your event. This ensures your preferred inflatable is reserved and ready. We accept all major credit cards and cash.

Yes! Many of our inflatables can be set up indoors in gymnasiums, community centers, warehouses, and other large spaces. We need at least 3 feet of clearance on all sides and above the inflatable. Indoor setups do not require stakes — we use sandbags for anchoring.

Our crew will arrive during your scheduled delivery window, inspect the setup area, lay down a ground tarp, inflate and anchor the unit, perform a full safety check, and walk you through the operating instructions and safety rules. At pick-up time, we return to deflate, pack up, and leave your space clean.

Yes, Galaxy Inflatables carries full commercial general liability insurance. We are happy to provide a certificate of insurance upon request, which is often required for events at schools, churches, parks, and municipal venues.